This Privacy Policy applies to the products, services, and related websites (collectively, "Services") provided by Shenzhen Ruimei Regenerative Medicine Technology Co., Ltd. (and its affiliated companies, hereinafter collectively referred to as "Ruimei" or "we"). We attach great importance to protecting your personal information rights and interests and are committed to complying with applicable laws, regulations, and regulatory requirements in the collection, use, storage, sharing, and protection of your personal information.
Please read this Privacy Policy carefully before using our Services to ensure you understand how we process your personal information. If you do not agree with any content of this Privacy Policy, please do not use our Services. Your use of our Services will be deemed as your having read, understood, and agreed to be bound by all terms of this Privacy Policy.
This Privacy Policy will help you understand the following:
We may collect device-related information when you use our Services, including but not limited to device model, device identifier, operating system version, hardware parameters, etc., as well as account information provided when you register an account, such as username, password, contact information, etc.
We collect this information primarily to:
When you participate in our marketing activities or promotional campaigns, we may collect information you provide when participating in activities, such as name, contact information, address, etc., as well as behavioral information about your participation, such as participation time, content, winning status, etc.
We collect this information primarily to:
When you use Services that require location functions, we may collect your geographic location information, including but not limited to real-time location, base station location, geographic location corresponding to IP address, etc.
We collect this information primarily to:
During your use of our Services, we may collect your browsing records, search records, operation records, etc., such as pages you browse, keywords you search, content you click, records of functions you use, etc.
We collect this information primarily to:
We may collect version information of the software and applications you use, including version numbers, update records, etc.
We collect this information primarily to:
When you use network services, we may collect network-related information, such as network type, network address, connection duration, traffic usage, etc., as well as system logs, operation logs, etc.
We collect this information primarily to:
When you consult questions or provide feedback through customer service channels, we may collect your inquiry content, feedback information, communication records, and other data.
We collect this information primarily to:
We also collect feedback, suggestions, evaluations, and other data you submit during your use of our Services.
We collect this information primarily to:
When we cooperate with partners to provide services, we may obtain your relevant data from partners, such as user information provided by partners, service usage data, etc. (partners must ensure the source of information is legal and compliant).
We collect this information primarily to:
In addition to the above information, we may also collect other information you actively provide or generate during your use of our Services, such as content you publish in social interactions, payment information, etc. (payment information will be collected in accordance with payment-related regulatory requirements).
The collection of this information will be used to provide corresponding services, ensure service security, and optimize service experience based on specific scenarios and purposes.
We may use Cookies, web storage, pixel tags, and other related technologies (collectively, "Cookie Technologies") to collect and process your information.
Cookies are small text files stored on your device by the website server. They help us identify your device, record your access preferences, login status, and other information.
We use Cookie Technologies primarily to:
You can manage Cookies through browser settings, such as clearing Cookies, blocking Cookie settings, etc. However, please note that if you disable or delete Cookies, it may affect the normal use of some Services, causing some functions to be unavailable.
In the process of providing Services, we may entrust third-party institutions or partners (collectively, "Third-party Processors") to assist in processing some personal information, such as technical service providers, data storage service providers, marketing and promotion partners, etc.
We will sign strict confidentiality agreements and data processing agreements with entrusted processors, clarifying their responsibilities and obligations regarding the purpose, method, scope, security requirements, etc., of processing personal information, requiring them to process personal information only according to our instructions and not exceed the processing scope.
The types of personal information entrusted for processing may include device information, account information, service usage records, etc., depending on the specific service scenario of entrusted processing.
We will not share your personal information with any third party unless the following circumstances apply:
The types of personal information shared will be limited to the minimum scope necessary to achieve the specific sharing scenario and purpose, and we will strictly supervise the information processing behavior of the sharing object.
Our Services may contain third-party products, services, links, or resources (such as third-party applications, third-party payment interfaces, third-party advertising partnerships, etc.). These third-party products, services, or links may have their own independent privacy policies and data processing rules. This Privacy Policy applies only to Services provided by Ruimei Regenerative Medicine and does not apply to these third-party products or services.
When you access or use these third-party products or services, the collection and processing of personal information will be the responsibility of that third party. We are not responsible for the privacy policy and information processing behavior of that third party.
We recommend that you carefully read their privacy policies before using these third-party products or services to understand how they process personal information.
We attach great importance to the security of your personal information and have adopted a series of technical and management measures that comply with laws and regulations to protect your personal information from unauthorized access, use, disclosure, tampering, or destruction.
Despite taking strict protection measures, due to the limitations of technical and management measures, no security measure can achieve absolute security. If a personal information leakage or other security incident occurs, we will notify you in a timely manner in accordance with laws and regulations and take corresponding remedial measures.
We will store your personal information for the following periods:
Storage periods will vary for different types of personal information, for example:
Our personal information is primarily stored on servers within mainland China. If personal information needs to be transmitted overseas due to special needs such as cross-border services, we will obtain approval from relevant regulatory authorities in accordance with laws and regulations and take strict security measures to ensure the security of personal information overseas.
According to applicable laws and regulations, you enjoy the following rights regarding your personal information:
You have the right to query and obtain your personal information from us, including the types, content, processing status, etc., of the information. We will provide you with query results within a reasonable period.
If you find that the personal information we store about you is incorrect or incomplete, you have the right to request us to correct or supplement it. We will promptly make corrections after verification.
In circumstances that comply with laws and regulations, you have the right to request us to delete your personal information, for example:
We will process your deletion request after receiving it in accordance with prescribed procedures and notify you of the processing result. However, the following circumstances are exceptions:
In circumstances that comply with laws and regulations, you have the right to request us to restrict the processing of your personal information, for example:
We will restrict the processing of information after receiving your restriction processing request and notify you of the processing result.
In circumstances that comply with laws and regulations, you have the right to request us to provide your personal information to you or request us to directly transmit it to a specified third party (provided it is technically feasible). We will provide you with corresponding services in accordance with regulations.
You have the right to object to our processing of your personal information, for example:
If you object to the processing of personal information, it may affect the provision of related services. We will inform you of the relevant impact in advance.
If you believe that our personal information processing behavior violates laws and regulations or the provisions of this Privacy Policy, you have the right to complain and report to relevant regulatory authorities, or you may also raise objections to us.
You may exercise the above rights by contacting us through the contact information at the end of this Privacy Policy. We will respond and process within the period prescribed by laws and regulations.
We attach great importance to the protection of minors' personal information. If you are a minor, we require you to read this Privacy Policy accompanied by your guardian and use our Services under the guidance of your guardian.
We will not actively collect minors' personal information unless it is to protect the legitimate rights and interests of minors and we have obtained explicit consent from their guardian.
If we discover that we have inadvertently collected minors' personal information without obtaining guardian consent, we will promptly take measures to delete the relevant information.
We may update and modify this Privacy Policy based on changes in laws and regulations, adjustments to Services, or business development.
If this Privacy Policy undergoes major changes, we will notify you in advance by publishing announcements in prominent positions on the website, through in-service notifications, sending text messages or emails, etc.
Major changes include but are not limited to: major changes in the purpose of information processing, significant adjustments to the scope of information sharing/entrusted processing objects, major changes in your information rights, etc.
Your continued use of our Services after this Privacy Policy is updated will be deemed as your having read, understood, and agreed to accept the updated Privacy Policy.
If you have any questions, comments, or suggestions regarding this Privacy Policy, or need to exercise your personal information-related rights, you may contact us through the following methods:
Customer Service Hotline: 0755-2267-2089
Email: contact@roumaimed.com
China Company Headquarters Address: 3B-401, Building 3, Hengtaiyu Building, Tangwei Community, Fenghuang Street, Guangming District, Shenzhen, China
Europe Branch Address (Switzerland): To be updated
After receiving your contact information, we will promptly verify and handle your requests in accordance with laws and regulations to protect your legitimate rights and interests.